Subaru Crosstrek Service Manual: Check list for interview Check

Subaru Crosstrek Service Manual / Engine (diagnostics)(h4do) / Check list for interview Check

ENGINE (DIAGNOSTICS)(H4DO) > Check List for Interview

CHECK

1. CHECK LIST NO. 1

Check the following item when problem has occurred.

NOTE:

Use copies of this page for interviewing customers.

Customer’s name		Engine No.
Date of purchase		Fuel type
Date of repair		Odometer reading	km
V.I.N.			miles
Weather	Fine Cloudy Rainy Snowy Various/Others:
Ambient air temperature	°C (°F)
	Hot Warm Cool Cold
Place	Highway Suburbs Inner city Uphill Downhill Rough road Others:
Engine temperature	Cold Warming-up After warming-up Any temperature Others:
Engine speed	rpm
Vehicle speed	km/h (MPH)
Driving conditions	Not affected At starting While idling At racing While accelerating While cruising While decelerating While turning (RH/LH)
Headlight	ON/ OFF	Rear defogger	ON/ OFF
Blower	ON/ OFF	Audio	ON/ OFF
A/C compressor	ON/ OFF	Rear entertainment system	ON/ OFF
Radiator fan	ON/ OFF	Car phone	ON/ OFF
Front wiper	ON/ OFF	Wireless device	ON/ OFF
Rear wiper	ON/ OFF

2. CHECK LIST NO. 2

Check the following item about the vehicle’s state when the malfunction indicator light turns on.

NOTE:

Use copies of this page for interviewing customers.

a) Other warning lights or indicators illuminate: Yes / No

Fuel level warning light

Charge warning light

Engine coolant temperature warning light

Oil pressure warning light

ATF temperature warning light or Sport indicator light

Driver’s control center differential indicator light

ABS warning light

VDC warning light

Cruise indicator light

SI-CRUISE warning light

Immobilizer indicator light

STEERING warning light

Electronic parking brake warning light

Glow indicator light

Sedimentor warning light

Others:

b) Fuel level

• Lack of fuel: Yes / No

• Indicator position of fuel gauge:

• Experienced running out of fuel: Yes / No

c) Intentional connecting or disconnecting of harness connectors or spark plug cords: Yes / No

• What:

d) Intentional connecting or disconnecting of hoses: Yes / No

• What:

e) Installing of other parts except genuine parts: Yes / No

• What:

• Where:

f) Occurrence of noise: Yes / No

• From where:

• What kind:

g) Occurrence of smell: Yes / No

• From where:

• What kind:

h) Intrusion of water into engine compartment or passenger compartment: Yes / No

i) Troubles occurred

Engine does not start.

Engine stalls during idling.

Engine stalls while driving.

Engine speed decreases.

Engine speed does not decrease.

Rough idling

Poor acceleration

Back fire

After fire

Does not shift.

Excessive shift shock

Basic diagnostic procedure Procedure

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Clear memory mode Operation

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Other materials:

Removal
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Basic diagnostic procedure Procedure
TELEMATICS SYSTEM (DIAGNOSTICS) > Basic Diagnostic ProcedurePROCEDURESTEPCHECKYESNO1.PERFORM CUSTOMER INTERVIEW.Using the Check List for Interview, ask the customer the condition of how the trouble occurred. Check List for Interview > CHECK">Did you interview the customer? Basic Diagn ...