Troubleshooting
If there is a problem with the hands-free system or a Bluetooth device, first check the table below.
When using the hands-free system with a Bluetooth device
Symptom | Likely cause | Solution |
The hands-free system or Bluetooth device does not work. | The connected device may not be a compatible Bluetooth cell phone. | For USA customers, please visit www.subaru.com for details. Outside of the USA customers, contact your local dealer to arrange a demonstration in order to confirm whether or not the device can be paired with the vehicle. |
The Bluetooth version of the connected cell phone may be older than the specified version. | Use a cell phone with Bluetooth version 1.1 or higher (recommended: Ver. 2.1 + EDR or higher). | |
A cell phone cannot be registered. | An incorrect passcode was entered on the cell phone. | Enter the correct passcode on the cell phone. |
The registration operation has not been completed on the cell phone side. | Complete the registration operation on the cell phone (approve registration on the phone). | |
Old registration information remains on either this system or the cell phone. | Delete the existing registration information from both this system and the cell phone, then register the cell phone you wish to connect to this system. | |
A Bluetooth connection cannot be made. | Another Bluetooth device is already connected. | Manually connect the cell phone you wish to use to this system. |
Bluetooth function is not enabled on the cell phone. | Enable the Bluetooth function on the cell phone. | |
Automatic Bluetooth connection on this system is set to off. | Set automatic Bluetooth connection on this system to on when the ignition switch is turned to the "ACC" or "ON" position. | |
Phonebook data cannot be transferred manually. | The profile version of the connected cell phone may not be compatible with transferring phonebook data. | For USA customers, please visit www.subaru.com for details. Outside of the USA customers, contact your local dealer to arrange a demonstration in order to confirm whether or not the device can be paired with the vehicle. |
Transfer operation on the cell phone has not completed. | Complete transfer operation on the cell phone (approve transfer operation on the phone). | |
Phonebook data cannot be edited. | Editing function is not available on this system. | - |
Even though all conceivable measures have been taken, the symptom status does not change. | The cell phone is not close enough to this system. | Bring the cell phone closer to this system. |
The cell phone is the most likely cause of the symptom. | Turn the cell phone off, remove and reinstall the battery pack, and then restart the cell phone. | |
Enable the cell phone's Bluetooth connection | ||
Stop the cell phone's security software and close all applications. | ||
Before using an application installed on the cell phone, carefully check its source and how its operation might affect this system. |
*: For details, refer to the owner's manual that came with the cell phone.
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