Subaru Crosstrek manuals

Subaru Crosstrek Owners Manual: What to do if

Troubleshooting

If there is a problem with the hands-free system or a Bluetooth device, first check the table below.

When using the hands-free system with a Bluetooth device

Symptom Likely cause Solution
The hands-free system or Bluetooth device does not work. The connected device may not be a compatible Bluetooth cell phone. For USA customers, please visit www.subaru.com for details. Outside of the USA customers, contact your local dealer to arrange a demonstration in order to confirm whether or not the device can be paired with the vehicle.
The Bluetooth version of the connected cell phone may be older than the specified version. Use a cell phone with Bluetooth version 1.1 or higher (recommended: Ver. 2.1 + EDR or higher).
A cell phone cannot be registered. An incorrect passcode was entered on the cell phone. Enter the correct passcode on the cell phone.
The registration operation has not been completed on the cell phone side. Complete the registration operation on the cell phone (approve registration on the phone).
Old registration information remains on either this system or the cell phone. Delete the existing registration information from both this system and the cell phone, then register the cell phone you wish to connect to this system.
A Bluetooth connection cannot be made. Another Bluetooth device is already connected. Manually connect the cell phone you wish to use to this system.
Bluetooth function is not enabled on the cell phone. Enable the Bluetooth function on the cell phone.
Automatic Bluetooth connection on this system is set to off. Set automatic Bluetooth connection on this system to on when the ignition switch is turned to the "ACC" or "ON" position.
Phonebook data cannot be transferred manually. The profile version of the connected cell phone may not be compatible with transferring phonebook data. For USA customers, please visit www.subaru.com for details. Outside of the USA customers, contact your local dealer to arrange a demonstration in order to confirm whether or not the device can be paired with the vehicle.
Transfer operation on the cell phone has not completed. Complete transfer operation on the cell phone (approve transfer operation on the phone).
Phonebook data cannot be edited. Editing function is not available on this system. -
Even though all conceivable measures have been taken, the symptom status does not change. The cell phone is not close enough to this system. Bring the cell phone closer to this system.
The cell phone is the most likely cause of the symptom. Turn the cell phone off, remove and reinstall the battery pack, and then restart the cell phone.
Enable the cell phone's Bluetooth connection
Stop the cell phone's security software and close all applications.
Before using an application installed on the cell phone, carefully check its source and how its operation might affect this system.

*: For details, refer to the owner's manual that came with the cell phone.

Command list
Recognizable voice commands and their actions are shown below. NOTE Some voice commands may not be available depending on the market, vehicle specifications or the device connection status ...

Appendix
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Other materials:

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