Subaru Crosstrek manuals

Subaru Crosstrek Service Manual: Check list for interview Check

TELEMATICS SYSTEM (DIAGNOSTICS) > Check List for Interview

CHECK

1. CHECK LIST FOR INTERVIEW

Inspect the following items regarding the vehicle’s state.

Print out this page for interviewing customers.

Telematics Check List for Interview

Received Year Month Date

Customer’s name

Registration No.

Initial year of registration Year Month Date

Vehicle model

Frame number

Interviewer

( )

Inspector

( )

Engine type

( )

Odometer reading

( )

Customer specified content

Date when problem occurred

Year Month Date

Frequency of trouble occurrence

Always occurs

Sometimes occurs ( times per day, times per month)

Conditions at event

Weather Fine Cloudy Rainy Snowy Others ( )

Temperature °C (°F)

How often Always Once before Sometimes ( times a day / times a week / times a month)

When and how

Situations at event

In what situations did it occur?

Fast Driving Rough Roads Parked Unknown Other

In what operations did it occur?

ACC On Press i-button or SOS button

Operating door lock function with mobile phone

Operating door unlock function with mobile phone

Operating horn and hazard function with mobile phone

Operating own vehicle positioning function

Unknown Other

Situations at restoration

What helped the status return to normal?

Recover on its own ACC Off and On Does not recover Other

Location at event

Unknown Any Place

Driving around open areas like in the country

Driving around hills or mountains

Driving around cities with large buildings

Driving around residential areas or no large buildings

Driving around areas with power lines

Driving around rough roads or railway tracks

Error message

Error message displayed

Mobile phone

Mobile phone carrier (example: Docomo)

Mobile phone model (example: Apple iPhone 6)

Mobile phone OS version (software version information)

Telematics subscription status

Subscription (Year Month Date) Non-contract

LED illumination status Check List for Interview > CHECK">

RED LED OFF ON Blink

GREEN LED OFF ON Blink

Check result

Reproductivity

Reproduced Always Sometimes Cannot be reproduced

Condition

Cold Warm At starting Immediately after starting During warm-up

At idle When start driving While driving At acceleration At deceleration When applying brake

MSISDN No. of SIM

* Confirm on data monitor. Read Current Data">

Diagnostic code

2. LED ILLUMINATION STATUS LIST

LED

Light OFF

Blink

Light ON

RED

Communication with the server and DCM are operating normally (communication failure with the STARLINK server. DTCs are not found within the vehicle unit.)

It is possible that communication with the server/DCM are malfunctioning.

It is possible that communication with the server/DCM are malfunctioning.

GREEN

Connection to the server is being attempted and in progress.

Communication status with the server is READY.

RED and GREEN

Telematics function is not activated.

Collation with the server is in progress.

Collation with the server failed. It is possible that the server/DCM are malfunctioning.

Basic diagnostic procedure Procedure
TELEMATICS SYSTEM (DIAGNOSTICS) > Basic Diagnostic ProcedurePROCEDURESTEPCHECKYESNO1.PERFORM CUSTOMER INTERVIEW.Using the Check List for Interview, ask the customer the condition of how the trouble ...

Clear memory mode Operation
TELEMATICS SYSTEM (DIAGNOSTICS) > Clear Memory ModeOPERATION1. On «Start» display, select «Diagnosis».2. On «Vehicle selection» display, input the target vehicle information and select «Conf ...

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